Administrator Receptionist – Front of House Customer Service

About the role

This position is the first and last point of contact for customers visiting our Croydon centre. You will ensure a professional, friendly impression and support the smooth flow of vehicle repairs and customer interactions. The role is ideal for a confident, well‑spoken individual with front‑of‑house experience.

Key responsibilities

• Answer telephone calls promptly and courteously.
• Communicate with customers via phone, email and in person, providing updates on repair status.
• Coordinate with insurers and accident management companies.
• Load jobs into the Autoflow management system and maintain communication logs.
• Book customer appointments and organise vehicle collection/delivery.
• Handle payments both over the phone and face‑to‑face.
• Schedule transporter drivers and update the booking diary daily.
• Monitor workflow using Excel spreadsheets and resolve issues as they arise.

Required profile

• Previous experience in a front‑of‑house or customer‑facing role.
• Professional demeanor with the ability to stay calm under pressure.
• Fluent spoken and written English.
• Strong computer literacy, especially with Microsoft Office applications.

Required skills

• Microsoft Excel
• Microsoft Office suite
• Autoflow management system (training provided)

What we offer

• Competitive salary of £26,000‑£30,000 per year.
• Full uniform supplied.
• 20 days paid annual leave plus 8 bank holidays.
• Company pension scheme.
• Ongoing training and clear progression opportunities.