Administrator – Service & Maintenance

About the role

We are seeking a proactive Administrator to join the Service and Maintenance team in Chelmsford. You will provide day‑to‑day administrative support, ensuring smooth coordination between customers, engineers and the back‑office. The role offers a stable routine with clear responsibilities and the chance to develop within a supportive company.

Key responsibilities

• Answer incoming calls and manage customer and engineer enquiries professionally.
• Prepare and dispatch service and maintenance worksheets to customers.
• Log service calls and coordinate engineer attendance.
• Request, chase and process purchase orders.
• Distribute daily job information to engineers and update records in the management system.
• Assist with maintenance contract renewals and portal/database administration, including permits and RAMS.
• Provide cover for colleagues across the admin team during holidays and absences.

Required profile

• Organised and adaptable with a strong focus on customer service.
• Ability to prioritise workload and remain calm under changing demands.
• Proactive attitude and keen attention to detail.

Required skills

• Proficient use of Microsoft Office applications.
• Experience with databases or business management systems (desirable).

What we offer

• Competitive salary based on experience.
• Friendly, supportive work environment with free on‑site parking.
• 25 days annual leave plus bank holidays, increasing with service.
• Company pension scheme and opportunities for skill development.