Administrator – Support Contracts Managers

About the role

This permanent, full‑time position provides essential administrative support to Contracts Managers in a busy repairs and maintenance environment. You will help keep projects on schedule, maintain accurate records and ensure a high level of service for residents and clients.

Key responsibilities

• Provide day‑to‑day administrative assistance across multiple contracts and projects.
• Raise jobs in the internal system, ensuring all details are correctly captured.
• Schedule appointments and repairs in engineers' and surveyors' diaries.
• Communicate with residents, clients, contractors and operatives via phone and email.
• Make outbound calls to confirm works, appointments and provide updates.
• Maintain and update internal records and produce basic reports from inspection data.
• Assist in tracking works to meet deadlines and service standards.
• Support the wider team with general admin duties and ad‑hoc tasks.

Required profile

• Previous administration experience in repairs, maintenance, construction, housing or similar.
• Strong organisational ability and attention to detail.
• Confident telephone manner and excellent written communication.
• Proactive problem‑solver who can work independently and as part of a team.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Joblogic (or willingness to be trained)
• Totalmobile (Connect) (or willingness to be trained)
• MCM (or willingness to be trained)

What we offer

• Competitive salary £27,000‑£28,000 per annum
• Full‑time permanent contract
• Comprehensive training on internal systems and reporting tools
• Opportunity to develop within a growing property services team