Advice & Wellbeing Team Lead

About the role

Peabody is seeking an empathetic and inspiring Advice & Wellbeing Team Lead to manage a team of five specialists delivering person‑centred support to residents across the North‑East region. This hands‑on leadership position combines strategic oversight with direct involvement in complex cases and community wellbeing hub delivery.

Key responsibilities

• Lead a specialist team providing holistic advice, wellbeing and advocacy support to residents.
• Oversee referrals, triage, caseload management and ensure timely, appropriate support.
• Provide regular supervision, coaching and wellbeing support to team members.
• Manage performance, safeguarding, risk and case oversight.
• Build and maintain partnerships with local authorities, charities and community organisations.
• Participate in joint visits and support complex cases as required.

Required profile

• Proven experience leading and developing support‑services teams.
• Strong background in safeguarding, risk management and case oversight.
• Demonstrated ability to support vulnerable residents with complex needs.
• Experience managing referrals, caseloads and service delivery.
• Excellent partnership‑building skills across voluntary, statutory and community sectors.

Required skills

What we offer

• Flexible and hybrid working arrangements.
• 30 days of annual leave plus bank holidays.
• Up to 10% pension contribution, matched 1:1.
• Two additional paid volunteering days per year.
• Flexible benefits scheme, including healthcare options.