Aftersales Advisor – Motorcycle Service & Parts

About the role

We are looking for an Aftersales Advisor to join our premier motorcycle dealership in London, representing the MV Agusta and KTM brands. You will act as the main point of contact for customers seeking service, repairs and parts, ensuring a seamless after‑sales experience.

Key responsibilities

• Handle customer enquiries in‑person, by phone and email regarding servicing, repairs and parts.
• Book service appointments and coordinate workshop diary with technicians.
• Ensure required parts are available ahead of appointments and keep customers informed of progress.
• Maintain the after‑sales area, showroom tidiness and uphold brand standards.
• Use the dealership’s CRM system to record interactions and follow‑up actions.

Required profile

• Previous experience in a motor‑trade service or parts role.
• Strong knowledge of motorcycle servicing processes.
• Full UK motorcycle licence is a plus.
• Excellent communication skills and ability to work within a team.

Required skills

• Proficiency with CRM systems.

What we offer

• Immediate start with Monday‑Saturday schedule (9 am‑6 pm, 5 pm close Saturday).
• Training on brand‑specific products and processes.
• Opportunity to work with high‑performance motorcycle brands in a dynamic environment.