AI Product Specialist – Generative AI & Machine Learning

About the role

The AI Product Specialist will join a global law firm’s product team in London, driving the development and adoption of core AI solutions such as generative AI, large‑language models and machine‑learning tools. Working closely with the AI Product Manager, you will help shape the product vision, manage the lifecycle and ensure the technology delivers real value to lawyers and business professionals.

Key responsibilities

• Own day‑to‑day operation of the firm’s AI platforms, monitor releases, evaluate new features and coordinate prioritisation with the AI Product Manager.
• Create and deliver training materials, user guides and communications to promote firm‑wide adoption of AI products.
• Act as the first point of contact for user queries, troubleshoot workflow issues and escalate complex cases.
• Support roadmap and backlog management, including sprint coordination and feature tracking across the AI portfolio.
• Build strong relationships with practice groups and business professionals, translating technical updates into clear business language.
• Assist with compliance, governance documentation, risk assessments and regulatory alignment for AI solutions.

Required profile

• Minimum 2 years of experience in an AI product or platform role.
• Experience in professional services or law‑firm environments is a plus but not mandatory.
• Demonstrated ability to manage AI products through their full lifecycle.
• Relevant qualifications in artificial intelligence are advantageous.

Required skills

• Artificial Intelligence
• Generative AI
• Large Language Models (LLM)
• Machine Learning