Amazon Connect Consultant (Contract, Outside IR35)

About the role

This contract position supports a large outsourcing business in migrating its legacy Avaya contact‑centre platform to Amazon Connect. The role is fully remote for UK‑based professionals and operates outside IR35, offering a day rate of £500‑£600.

Key responsibilities

• Engage with clients and stakeholders to capture existing Avaya requirements.
• Design, architect and implement cloud‑based contact‑centre solutions using Amazon Connect.
• Create technical documentation, high‑level designs and implementation roadmaps.
• Lead end‑to‑end deployment, including configuration, testing and rollout.
• Provide guidance on scalable, resilient and cost‑effective architectures.
• Customise IVR, contact flows and integrate with AWS services and external systems.
• Ensure seamless integration with CRM, databases and reporting tools.
• Troubleshoot and resolve technical issues throughout build and deployment.

Required profile

• Proven experience delivering Amazon Connect solutions and migrating from Avaya.
• Strong understanding of contact‑centre technologies and cloud environments.
• Excellent communication skills for translating technical concepts to non‑technical audiences.
• Ability to manage stakeholders and drive projects to successful completion.

Required skills

• Amazon Connect
• Avaya contact‑centre platforms
• AWS services
• IVR and contact‑flow design
• CRM integration
• Reporting and analytics tools
• Cloud contact‑centre architecture

What we offer

• Remote working for UK residents.
• Outside IR35 contract with a day rate of £500‑£600.
• Opportunity to lead a high‑visibility migration project.