Amazon Connect Consultant – Remote (Outside IR35)

About the role

This contract position offers the chance to lead a migration from legacy Avaya telephony to Amazon Connect for a large outsourcing business. The role is fully remote for UK residents and operates outside IR35, providing a day‑rate of £500‑£600.

Key responsibilities

• Collaborate with clients and stakeholders to capture existing Avaya contact‑centre requirements.
• Design, architect and implement cloud‑based contact‑centre solutions using Amazon Connect.
• Create detailed technical documentation, high‑level designs and implementation roadmaps.
• Lead end‑to‑end deployment, including configuration, testing and rollout.
• Provide guidance on building scalable, resilient and cost‑effective architectures.
• Customize IVR, contact flows and integrate with AWS services and external systems.
• Ensure seamless integration with CRM tools, databases and reporting platforms.
• Troubleshoot and resolve technical issues throughout build and deployment phases.

Required profile

• Proven experience designing and implementing Amazon Connect solutions, especially Avaya migrations.
• Strong understanding of Amazon Connect features such as contact flows, IVR, integrations and reporting.
• Hands‑on experience with Avaya contact‑centre technologies.
• Excellent communication skills for translating technical concepts to non‑technical audiences.

Required skills

• Amazon Connect
• Avaya
• AWS
• IVR
• Contact flows
• CRM integration
• Contact‑centre reporting and analytics

What we offer

• Competitive day‑rate (£500‑£600)
• Remote work for UK residents
• Opportunity to lead a high‑visibility migration project