AOG Operator – 4 days on, 4 days off

About the role

We are seeking an AOG Operator to join a leading freight forwarder in the South East of England. The role operates on a 4‑days‑on, 4‑days‑off roster, covering 7 am‑7 pm shifts, and focuses on managing time‑critical air freight shipments.

Key responsibilities

• Coordinate and monitor time‑critical air freight shipments (AOG).
• Prepare and process Master Air Waybills (MAWB) and House Air Waybills (HAWB).
• Handle customs entry processing and ensure compliance.
• Respond to email enquiries, manage collections and deliveries efficiently.
• Liaise with airlines, handling agents and transport providers.
• Maintain relationships with key accounts and resolve issues promptly.

Required profile

• Proven experience in air export operations.
• Strong customer‑service orientation.
• Ability to work independently within a shift pattern.

Required skills

• Air Export

What we offer

• Competitive salary range £35,000‑£40,000 per annum.
• Shift pattern of 4 days on, 4 days off, 7 am‑7 pm.
• Opportunity to work with a well‑established freight forwarding company.