AOG Operator

About the role

The AOG Operator will manage time‑critical air freight shipments for an award‑winning international freight forwarding business based near Heathrow. You will ensure urgent collections, airline bookings and final deliveries are coordinated efficiently, providing customers with real‑time updates when every minute counts.

Key responsibilities

• Manage AOG and time‑critical shipments from collection to final delivery.
• Coordinate urgent collections, airline bookings and customs documentation.
• Liaise with airlines, transport providers, overseas agents and customers.
• Monitor shipments proactively and resolve operational issues quickly.
• Maintain accurate records and update internal tracking systems.
• Collaborate with internal departments to ensure smooth movement of urgent freight.

Required profile

• Previous experience in air freight operations, preferably AOG or time‑critical freight.
• Strong understanding of air export procedures and freight forwarding processes.
• Ability to stay calm and make decisions under pressure.
• Excellent communication and customer service skills.
• Highly organised with strong attention to detail.

Required skills

• Knowledge of air export documentation and customs paperwork.
• Familiarity with airline booking systems and freight forwarding software.

What we offer

• Salary range £37,000‑£40,000 per year.
• Full‑time permanent role.
• Opportunities for long‑term career progression within a specialist AOG division.
• Dynamic, fast‑paced environment at a major Heathrow logistics hub.