Appeals, Complaints and Conduct Coordinator

About the role

The University of the West of Scotland is seeking a highly organised professional to coordinate student appeals, complaints and conduct matters. Based on the Paisley campus, you will work closely with the Appeals, Complaints and Conduct Team to ensure cases are handled efficiently and fairly.

Key responsibilities

• Administer the university’s statutory Complaints Handling Procedure for student complaints.
• Support processes related to student conduct, discipline, academic appeals and suspensions.
• Manage casework, maintain accurate records and produce reports for senior management.
• Assist with committee management, minute taking and preparation of decision letters.
• Identify opportunities for process improvement and contribute to workflow optimisation.

Required profile

• HND/SVQ Level 4 or equivalent, or relevant practical experience.
• Experience working with regulatory frameworks, policies and procedures.
• Proven ability to build effective relationships with internal and external stakeholders.
• Strong customer‑focused attitude and excellent written and verbal communication.
• High level of discretion and ability to handle sensitive situations with empathy.

Required skills

• Excellent organisational and time‑management abilities.
• Attention to detail and accuracy in documentation.
• Effective minute‑taking and report‑writing capabilities.

What we offer

• Permanent contract with a competitive salary range.
• Opportunities for professional development within a dynamic university environment.
• Collaborative team culture and support for continuous improvement.