Application Support Team Leader

About the role

We are seeking an Application Support Team Leader to join a fast‑growing SaaS organisation in Milton Keynes. You will lead the 2nd and 3rd line support teams while remaining hands‑on with complex technical issues.

Key responsibilities

• Lead resolution of high‑complexity tickets across the SaaS platform.
• Write, optimise and troubleshoot advanced SQL queries.
• Debug applications using C# and other object‑oriented languages.
• Coordinate critical incident response and conduct post‑incident reviews.
• Coach, mentor and develop a team of 4‑5 senior technical support professionals.
• Provide technical insight to Product and Engineering teams to influence roadmap decisions.

Required profile

• Proven experience in 3rd line application or software support.
• Previous experience leading application support teams.
• Strong background in the SaaS environment.
• Ability to balance hands‑on technical work with people‑management responsibilities.

Required skills

• SQL
• C#
• Object‑oriented programming
• SaaS platform knowledge

What we offer

• Competitive salary up to £55,000 per year plus bonus.
• Hybrid working model (3 days on‑site).
• Opportunity to influence product direction in a growing company.