Applications Manager

About the role

Corndel relies on a broad range of business applications to support learners, clients and colleagues, and needs someone to own how they are configured, supported, integrated and improved. The Applications Manager takes responsibility for the day-to-day management of the application estate, keeping systems reliable, well adopted and aligned to business processes. The role reports to the IT Director and works with the IT, Data, AI, Product, Commercial, Operational and Change & Transformation teams, as well as end users and external vendors.

Key responsibilities

• Own and administer assigned business applications, including settings, workflows, permissions and integrations, and manage upgrades, releases and documentation.
• Translate business requirements into application changes, automate manual processes and support new initiatives.
• Manage relationships with software suppliers, monitor vendor performance, handle licensing, renewals and user access, and consolidate licences.
• Act as escalation point for application issues, develop guidance and training, and improve adoption.
• Support integrations, work with IT, Data and third parties on technical issues, and assist testing, release management and change activities.
• Maintain an inventory of applications, owners and vendors, report on application health, usage and risks, and recommend improvements.

Required profile

• Experience managing business applications in a medium or large organisation.
• Experience configuring SaaS platforms and enterprise applications, gathering business requirements and managing software vendors.
• Strong stakeholder management and communication skills, and ability to balance operational support with continuous improvement.
• Desirable: experience with Aptem, Monday.com, HubSpot, Salesforce or similar, and experience in learning, education or professional services organisations.
• Visa sponsorship is not available; existing right to work in the UK is required.

Required skills

• Application administration and support
• Integrations, APIs and workflow automation
• ITIL or structured service-management approaches (desirable)
• Information security and data protection awareness (desirable)

What we offer

• Pension, unlimited leave and flexible working
• Healthcare cash plan
• Hybrid London office, 2 days a week