Assessment Administrator – 12‑Month Fixed‑Term (Hybrid)

About the role

We are seeking an experienced Assessment Administrator to join our operations team on a 12‑month fixed‑term contract. Working in a hybrid model, you will support the delivery of professional qualifications and assessments, ensuring processes run smoothly and meet strict deadlines.

Key responsibilities

• Coordinate assessment administration and maintain accurate data and documentation.
• Provide first‑line support to candidates and external partners via phone, email and Microsoft Teams.
• Manage high‑volume shared inboxes and respond to enquiries promptly.
• Liaise with external centres, contractors, examiners and assessors to resolve issues.
• Maintain records and update internal and external systems with a high level of attention to detail.
• Organise meetings, prepare documentation and support administrative projects.
• Handle confidential information with discretion and support investigations when required.
• Assist with the administration of professional courses, seminars and development programmes.

Required profile

• Previous experience in a busy administration, coordination or operations support role.
• Strong ability to manage multiple deadlines and competing priorities.
• Excellent attention to detail and commitment to accuracy.
• Outstanding organisational and time‑management skills.

Required skills

• Microsoft Teams

What we offer

• 12‑month fixed‑term contract
• Hybrid working arrangement
• Competitive salary of £29,400 per year
• Excellent benefits package