Asset Protection Agent (London)

About the role

Abercrombie & Fitch is hiring an Asset Protection Agent (APA) for its London locations. The APA is a front-line leader who protects the customer experience, reduces shrink and promotes a strong safety culture across typically four stores across two malls. The role covers service-led theft deterrence, daily coaching and training, and core programs such as investigations, audits and RFID controls, and reports into the DMAP.

Key responsibilities

• Lead proactive theft deterrence through consistent presence, confident customer engagement and coaching store teams on service-based prevention across four stores on average.
• Set clear expectations and role-model safety and shrink prevention, and partner with Store Management on risk-management plans.
• Build relationships with mall security, law enforcement and external partners, and deliver training on deterrence, safety communication, crisis response and best practice.
• Conduct CCTV and floor surveillance, support store leadership during high-risk or ORC-related incidents, and prepare investigation reports and case records, representing the company in court when required.
• Initiate investigations into internal loss, run operational assessments on safety, shrink and compliance, and oversee weekly RFID cycle counts.
• Work with Supply Chain and Operations to find root causes of operational loss and improve inventory accuracy.

Required profile

• Bachelor's degree or relevant experience.
• Experience in security/loss prevention or a retail setting is an advantage.
• Interest and passion for A&F brands.
• Ability to work evenings and weekends and to stand and walk for long periods.
• Reliable means of transportation.

Required skills

• Analytical skills and working knowledge of asset protection resources (case management systems, POS exception reporting, auditing tools, data analysis).
• Strong communication and interpersonal skills and ability to build business partnerships.
• Judgement based on company investigative guidelines.