Assistant Aftersales Manager (Automotive)

About the role

An exciting opportunity has arisen for an experienced Assistant Aftersales Manager to join a successful main dealership representing one of the automotive industry's most recognised brands. Working closely with the Aftersales Manager, you will support the day‑to‑day running of the Service Department, helping to drive performance, maximise efficiency, and deliver an outstanding customer experience.

Key responsibilities

• Support the effective management of the dealership's Aftersales operation.
• Lead, motivate and develop the service team to achieve departmental targets.
• Ensure the highest levels of customer satisfaction are maintained.
• Maximise departmental efficiency, productivity and profitability.
• Resolve customer concerns professionally and effectively.
• Support the achievement of key performance indicators and business objectives.
• Identify opportunities to improve processes and enhance performance.

Required profile

• Previous experience within a main franchised dealership is essential.
• Strong knowledge of aftersales operations.
• Full working knowledge of Keyloop/Kerridge.
• Proven track record of delivering excellent customer service.
• Strong leadership, organisational and communication skills.
• Ability to lead by example and inspire a team.

What we offer

• Salary from £35,600, depending on experience.
• 42.5‑hour working week.
• 33 days annual leave including bank holidays.
• Annual leave buy and sell scheme.
• Pension scheme and life assurance.
• Vehicle purchase scheme.
• Discounts on servicing, parts and repairs.
• Cycle to Work scheme.
• Paid volunteering day each year.
• Access to a wide range of employee discounts.
• Ongoing training, development and career progression.