Assistant E-Channel Manager – Fluent Chinese

About the role

Join an international bank as an Assistant E-Channel Manager, supporting the daily operation of online banking and debit‑card platforms. You will work in a hybrid setting, spending four days in the London office and one day remote, collaborating with IT, vendors and internal teams.

Key responsibilities

• Plan, implement and monitor e‑channel projects and initiatives.
• Coordinate system maintenance, updates and issue resolution with IT and external vendors.
• Report on operational performance and key metrics.
• Provide guidance and support to the team in executing operational tasks.
• Contribute to the development, testing and rollout of new digital features and services.
• Support continuous process improvement and ensure compliance with security and regulatory requirements.

Required profile

• Proven experience in e‑channel operations, digital banking or card management.
• Experience with digital product management and system support is preferred.
• Good understanding of banking operations, digital platforms and regulatory frameworks.
• Excellent written and oral communication skills.
• Fluency in Cantonese is essential.
• Degree‑educated.

Required skills

What we offer

• Competitive salary of £50,000 per year.
• Hybrid working model (4 days onsite, 1 day remote).
• Opportunity to work within a global banking environment.