Assistant General Manager – Self Storage

About the role

We are seeking an ambitious Assistant General Manager to support the day‑to‑day operations of our busy self‑storage facility in Streatham, London. Working closely with the General Manager, you will help drive commercial performance and deliver an exceptional customer experience while developing your leadership skills.

Key responsibilities

• Support the smooth operation of the self‑storage facility, including opening and closing duties.
• Deliver outstanding customer service, handling enquiries, reservations, move‑ins, move‑outs and account management.
• Drive sales by identifying customer needs, promoting storage solutions and achieving sales targets.
• Conduct facility tours and explain products, pricing and services to prospective customers.
• Assist in supervising and coaching the team to maintain high performance and engagement.
• Monitor store performance and implement action plans to improve sales, occupancy and customer satisfaction.
• Ensure accurate completion of administrative tasks such as contracts, payments, documentation and reporting.
• Maintain high standards of presentation, cleanliness, security and merchandising throughout the facility.
• Carry out regular property inspections to ensure safety and maintenance of units and communal areas.
• Support stock control and ordering of retail packaging materials and store supplies.
• Ensure compliance with company policies, health & safety regulations and operational procedures.
• Build and maintain relationships with local businesses and the community to generate new business opportunities.
• Handle customer queries and complaints professionally, resolving issues promptly.

Required profile

• Experience in retail, sales or customer‑facing roles, preferably within a self‑storage or similar environment.
• Strong communication and interpersonal skills with a customer‑focused attitude.
• Ability to lead by example, motivate a team and manage day‑to‑day store operations.
• Organised, detail‑oriented and capable of handling administrative responsibilities accurately.
• Commitment to health & safety standards and operational compliance.

Required skills

• Customer service
• Sales and upselling
• Team supervision
• Administrative and reporting tasks
• Health & safety awareness

What we offer

• Competitive salary £28,980‑£34,000 per year plus bonus.
• Opportunity to develop leadership skills in a growing business.
• Supportive team environment and career progression.