Assistant Manager

About the role

We are seeking an enthusiastic Assistant Manager to lead the day‑to‑day operations of our busy leisure centre in Basingstoke. You will work closely with the General Manager to ensure a safe, fun and high‑standard experience for both customers and staff.

Key responsibilities

• Coach, mentor and schedule team members across all shifts.
• Maintain health and safety standards and a welcoming environment.
• Support back‑of‑house duties and oversee front‑of‑house service.
• Drive financial performance and meet service targets.
• Handle customer enquiries and resolve issues promptly.

Required profile

• At least 12 months’ management experience in a fast‑paced, customer‑facing setting (leisure, hospitality or retail).
• Strong passion for delivering excellent customer service.
• Ability to work nights and weekends.
• Ambitious and motivated to progress within the business.

Required skills

• Team leadership and coaching.
• Health and safety compliance.
• Financial target management.

What we offer

• £30,000 base salary plus monthly bonus of £1 per hour.
• 40‑hour contract with overtime pay.
• Profit‑share bonus paid semi‑annually.
• 50 % discount on food while on shift and 30 % discount for friends.
• Optional pension, 28 days holiday (plus service‑based additional days).
• Free bowling/golf vouchers, employee assistance programme and cash‑plan.
• Enhanced parental leave and flexible working options.