Assistant Manager – Retail Store (Cannock)

About the role

Join our dynamic retail team in Cannock as an Assistant Manager on a full‑time basis. You will help ensure premium customer service, meet targets and drive commercial and operational excellence.

Key responsibilities

• Support the day‑to‑day running of the store.
• Identify sales opportunities and maximise profitability.
• Achieve and aim to exceed targeted KPI’s.
• Inspire the team through regular service and product training.
• Implement and maintain efficient operational processes, procedures and administration.
• Support recruitment and conduct performance/probation reviews.
• Deputise for the Store Manager when absent.

Required profile

• Previous retail management experience at a similar level.
• Passion for premium or luxury products (open to all retail backgrounds).
• Proven track record of increasing overall business performance.
• Demonstrated ability to deliver excellent customer service through your team.
• Highly visual with strong commercial product‑management skills.
• Ability to flex between customer service, operational, technical and visual duties.
• Confident working under pressure in a fast‑paced retail environment.
• Self‑motivated, focused and driven to achieve team and individual goals.
• Strong people‑management skills to bring out the best in your team.
• Good written and verbal communication abilities.

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding bonus and commission structures.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle‑to‑work programme.
• Enhanced parental pay & family‑friendly policies.
• 25 days annual leave.
• Employee referral scheme.
• Career development opportunities.