AV Helpdesk Support – Bracknell

About the role

Our client in Bracknell is seeking an AV Helpdesk Support professional to provide first‑line technical assistance. The position is office‑based and ideal for engineers looking to transition from field work or for individuals starting a technical career.

Key responsibilities

• Provide first‑line technical support and fault diagnosis.
• Log, prioritise, and manage incidents and service requests.
• Escalate complex issues to specialist teams when required.
• Coordinate engineers and resources to ensure timely resolution.
• Keep customers and internal stakeholders updated on progress.
• Maintain accurate records and documentation.
• Contribute to continuous improvement and knowledge sharing.

Required profile

• Strong organisational and problem‑solving abilities.
• Excellent communication and customer‑service skills.
• Positive attitude with a willingness to learn.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

• Good understanding of Windows operating systems.
• Knowledge of TCP/IP networking.
• Experience with remote support tools.
• Basic networking principles.

What we offer

• Competitive salary £26‑£28k DOE.
• Free onsite parking.
• Full training and development opportunities.
• Permanent full‑time role in a supportive office environment.