B2B Customer Service Executive

About the role

As a B2B Customer Service Executive you will be the first point of contact for business customers of a regional telecom provider. You will manage enquiries, orders and ongoing account support, ensuring a smooth experience from onboarding through to post‑sale service.

Key responsibilities

• Handle inbound customer enquiries via phone and email.
• Resolve queries related to telecom services, billing and accounts.
• Support customers through the onboarding and installation process.
• Liaise with technical, sales and operations teams to resolve issues efficiently.
• Maintain accurate records in the CRM system.
• Proactively follow up with customers to ensure satisfaction and retention.
• Identify upsell opportunities and introduce additional services where appropriate.

Required profile

• Proven experience in a customer service, advisor or account support role.
• Strong verbal and written communication with the ability to build rapport quickly.
• Proactive, solution‑focused attitude and good attention to detail.
• Organised and able to manage multiple tasks in a fast‑paced office environment.
• Team‑oriented mindset and willingness to support colleagues.
• Experience in telecom, technology or B2B environments is a plus.

Required skills

• CRM systems

What we offer

• Salary £28,000‑£32,000 per year, dependent on experience.
• Clear progression path to account management or senior customer roles.
• Supportive, team‑oriented office environment with full product and systems training.
• 25 days holiday plus bank holidays, company pension and on‑site parking.