Banking Customer Service Advisor

About the role

We are seeking an experienced Banking Customer Service Advisor to support commercial banking clients through both inbound and outbound calls. You will provide updates on banking products and payment services, guide customers, resolve queries and ensure a professional, high‑quality experience on every interaction.

Key responsibilities

• Make outbound calls to inform customers about product updates and payment services.
• Handle inbound calls, answer questions and resolve client issues promptly.
• Maintain accurate records across multiple banking systems.
• Achieve set targets and key performance indicators.
• Collaborate with the team to continuously improve service standards.

Required profile

• Proven customer service experience in banking or financial services.
• Commercial or business banking experience is advantageous.
• Strong communication and problem‑solving abilities.
• Willingness to travel to the client site by car.
• Comfortable working to targets and KPIs with high attention to detail.

Required skills

What we offer

• One‑week office‑based training followed by primarily remote work.
• Day rate of £152 via an umbrella company.
• Opportunity to gain experience with a leading commercial banking organisation.
• Fast‑paced environment that supports professional development.