Bellperson – Guest Services

About the role

The Bellperson at NoMad London provides front‑line guest service, ensuring a smooth and memorable arrival experience. You will be the first point of contact, handling luggage, offering directions and delivering items to rooms while representing the hotel’s high standards of hospitality.

Key responsibilities

• Greet guests upon arrival, assist with luggage and escort them to their rooms.
• Provide information on hotel services, amenities and local attractions.
• Coordinate with the front desk to ensure seamless check‑in and check‑out processes.
• Assist guests with transportation, directions and delivery of items to rooms.
• Maintain a professional appearance and uphold the hotel’s service standards at all times.

Required profile

• Professional demeanor and excellent interpersonal skills.
• Strong communication abilities and a keen eye for detail.
• Physical stamina to handle luggage and be on feet for extended periods.
• Ability to work collaboratively with front‑desk and other hotel teams.

Required skills

What we offer

• £750 Refer‑a‑Friend scheme.
• 50% employee discount in food & beverage outlets.
• Pension scheme.
• Complimentary family meals and quality coffee/hot drinks while on duty.
• Growth opportunities with training and progression.
• Paid break, annual leave and good work‑life balance.
• Wagestream, paid birthday after one year, hotel discount and private health care.
• Experience Stay – breakfast included.
• 5 days paid sick leave per rolling 12 months and additional holiday for each year of service.