Billing Administrator – Operations

About the role

The Billing Administrator will join the Operations team at SES Business Water, a division of Pennon Group. You will play a key part in delivering accurate billing services, supporting customer onboarding, and ensuring compliance with water market standards.

Key responsibilities

• Process and upload meter readings within billing systems to meet billing deadlines.
• Liaise with customers and meter‑reading contractors to obtain cyclical readings and resolve queries.
• Investigate and resolve meter‑reading exceptions.
• Work closely with wholesalers to resolve issues related to market data, metering, and operational processes.
• Validate billing information through pre‑billing and post‑billing reporting activities.
• Coordinate and process market notifications and transactions within required industry timescales.
• Handle transactions for meter corrections, new connections, gap sites, and Directions to Supply in line with Market Performance Standards.
• Maintain accurate customer account records in HiAffinity, CMOS, and CMA.
• Support customer onboarding activities and ensure timely completion of all processes.

Required profile

• Highly organised with excellent attention to detail.
• Enjoys working with data, resolving problems and ensuring smooth processes.
• Strong communication skills for liaising with customers, contractors and internal teams.
• Ability to meet strict deadlines and work within regulated industry timelines.

Required skills

• Experience using HiAffinity.
• Experience using CMOS.
• Experience using CMA.