BMW Parts Apprentice – Customer Service Qualification

About the role

This apprenticeship combines classroom learning with hands‑on experience in a leading automotive retail environment. You will work with BMW and MINI vehicles, supporting the parts department by supplying workshop, retail and trade customers while studying for a Customer Service Practitioner Qualification.

Key responsibilities

• Provide parts to the workshop, retail floor and trade customers.
• Maintain accurate stock records and assist with inventory control.
• Deliver first‑time‑right solutions and high‑quality customer service.
• Collaborate with the mentor and follow dual‑brand training programmes.

Required profile

• Keen interest in luxury vehicles and a desire to work in the automotive sector.
• Positive attitude, strong work ethic and willingness to learn.
• GCSE (or equivalent) Grade A*‑C/9‑4 in English, Maths and one other subject, or Functional Skills Level 2.

Required skills

What we offer

• 33 days holiday including bank holidays.
• Industry‑leading maternity, paternity and adoption pay.
• Career development and long‑service recognition every five years.
• Discounted car schemes, high‑street discounts and gym memberships.
• Cycle‑to‑work scheme and one paid day per year for voluntary/community work.