Booking Administrator

About the role

We are seeking a highly organised Booking Administrator to join our Head Office in Bishop's Stortford. In this full‑time position you will be the central point of contact for client enquiries, scheduling and coordinating jobs from the initial booking through to completion.

Key responsibilities

• Manage incoming client enquiries and create job bookings.
• Schedule and coordinate technician diaries to optimise daily workloads.
• Order glass, parts and other materials required for each job.
• Keep clients informed of any changes to appointments or job progress.
• Liaise with technicians and suppliers to ensure efficient job completion.
• Maintain accurate records and administration systems.

Required profile

• Excellent organisational and time‑management abilities.
• Strong communication and customer‑service skills.
• Ability to multitask in a fast‑paced environment.
• Attention to detail and accuracy.
• Previous experience in administration, scheduling or customer service (service advisor experience welcomed).

Required skills

What we offer

• A friendly, supportive and relaxed working environment.
• Opportunities to grow within a expanding business.
• A varied role where no two days are the same.
• Ownership of your workload and the chance to make a real impact.