Brand Representative - Cheshire Oaks Designer Outlet

About the role

Abercrombie & Fitch is hiring a Brand Representative for its Cheshire Oaks Designer Outlet in Wirral. Brand Representatives bring the store experience to life by engaging customers with care, representing the brand authentically and helping create a welcoming environment. The role suits someone who enjoys connecting with customers, helping them find what they need and keeping the store well presented.

Key responsibilities

• Customer experience: welcome and attend to all customers, anticipate their needs, start conversations naturally and offer product support and styling guidance across categories.
• Sales floor maintenance: support product replenishment and keep the sales area clean, organised and visually consistent, including folding, hanging and sizing.
• Cash wrap operations: process purchases, returns and exchanges accurately and efficiently while keeping a friendly checkout experience.
• Online orders: support Save the Sale orders, In-Store Pick-Up and ship-from-store orders so customers get a seamless omni-channel experience.

Required profile

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement with operational tasks.
• Strong organisational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What we offer

• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement and training and development.
• Opportunity to become a Brand Affiliate.

The starting rate is £10.85 per hour. Job offers may be conditional on completing the required work visa formalities.