Business Central 2nd Line Support Consultant

About the role

Our client, a well‑established Microsoft Dynamics partner, is seeking an experienced Business Central 2nd Line Support Consultant to join their growing support team. You will troubleshoot complex Business Central issues, work closely with customers and developers, and help improve the technical expertise of the service offering.

Key responsibilities

• Provide 2nd line support for Microsoft Dynamics 365 Business Central customers via phone, email and support portal.
• Take ownership of complex cases, investigate, analyse and resolve technical problems.
• Escalate unresolved or highly technical issues to senior support or development teams.
• Collaborate with developers to coordinate code fixes, testing and deployment.
• Manage incidents against agreed Service Level Agreements, balancing urgency and impact.
• Maintain accurate documentation of cases, resolutions and internal knowledge articles.

Required profile

• Minimum 3 years’ experience with Microsoft Dynamics 365 Business Central or Dynamics NAV in a support, consultancy or key‑user role.
• Experience supporting or implementing ERP systems, preferably with finance modules.
• Proven ability to manage support cases and handle technical escalations.
• Strong analytical and troubleshooting skills, able to work under pressure while meeting SLA targets.
• Excellent written and verbal communication with customers.

Required skills

• Microsoft Dynamics 365 Business Central
• Dynamics NAV
• ERP systems and finance modules
• Integrations, APIs and extensions
• Third‑party applications and telemetry tools

What we offer

• Competitive salary £38,000‑£48,000 depending on experience.
• Hybrid working model (one office day per week) with remote options for senior candidates.
• Opportunity to develop technical expertise within a collaborative environment.
• Access to internal training and knowledge resources.