Business Development Manager – Complex Care

About the role

We are seeking a compassionate, commercially‑minded Business Development Manager to expand access to safe, high‑quality complex care at home. You will be the first point of contact for new enquiries, building trusted relationships with commissioners, case managers and families, and ensuring each care package is tailored to the individual’s needs. The role can be based in Heywood, St Helens or Wolverhampton with regional travel and flexible home working.

Key responsibilities

• Lead business development activities to generate new complex‑care referrals.
• Build and maintain strong relationships with Commissioners, ICBs, Local Authorities and Case Managers.
• Manage referrals and tender processes, including quotes and submissions.
• Support safe onboarding by collaborating closely with clinical and operational teams.
• Set commercial rates in partnership with offices and finance.
• Contribute to marketing initiatives to raise awareness and generate enquiries.
• Maintain a robust pipeline for accurate forecasting.
• Participate in senior‑management out‑of‑hours escalation approximately every eight weeks.

Required profile

• Full UK driving licence and own vehicle.
• Healthcare experience, preferably in complex care.
• Proven Business Development or sales background.
• Strong commissioner‑facing relationship skills.
• Commercial awareness with a proactive, people‑first mindset.
• Excellent communication, organisation and prioritisation abilities.
• Confidence working both independently and collaboratively.

Required skills

What we offer

• 25 days holiday plus bank holidays.
• Birthday day off.
• Bonus scheme.
• Loyalty rewards at 3 and 5 years.
• Refer‑a‑friend scheme.
• Pension scheme.
• Generous car allowance.