Business Process Analyst – Hybrid (Leeds/Hull)

About the role

We are supporting a growing professional services organisation that is investing heavily in transformation. As a Business Process Analyst you will simplify complex processes, improve operations and enhance both colleague and customer experiences.

Key responsibilities

• Map and analyse existing business processes across the organisation.
• Identify opportunities to simplify and improve operations.
• Facilitate stakeholder workshops to gather and document requirements.
• Support end‑to‑end change delivery in collaboration with project managers, technology teams and business leaders.
• Contribute to operational improvement, service transformation, data initiatives and AI‑enabled change projects.

Required profile

• Proven experience in business analysis and process improvement.
• Strong stakeholder engagement and facilitation skills.
• Track record of delivering operational or business change.
• Curious mindset with confidence to challenge existing ways of working.
• Experience in legal, insurance or professional services is a plus but not essential.

Required skills

• Process mapping techniques (e.g., BPMN, flowcharts).
• Business requirement documentation.
• Workshop facilitation.

What we offer

• Salary £45,000‑£50,000 per year.
• Hybrid working – two days a week on‑site in Hull or Leeds.
• Excellent benefits package.