Business Support Admin / Receptionist

About the role

This full‑time position provides a professional reception service for the Liverpool Youth Justice Service office while delivering essential administrative support to keep the service running smoothly.

Key responsibilities

• Act as the first point of contact for visitors, service users and partner agencies, managing sign‑in and security procedures.
• Answer and direct telephone calls, handle enquiries and manage meeting‑room bookings.
• Receive, sort and distribute mail and deliveries, maintaining a tidy reception area.
• Accurately input data into case‑management and other databases.
• Provide general admin support: filing, scanning, photocopying, document preparation and correspondence handling.
• Maintain electronic and paper records in line with data‑protection and confidentiality policies.
• Support diary management, meeting scheduling and ordering of office supplies.

Required profile

• Previous experience in a reception, customer‑service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational ability with the capacity to prioritise workload.
• Accurate data‑entry skills and attention to detail.
• Ability to handle sensitive information in accordance with GDPR and council policies.
• Commitment to high standards of customer service and teamwork.

Required skills

What we offer

• Competitive hourly rate of £14.93.
• Full‑time schedule, Monday‑Friday, 35 hours.
• Fixed‑term contract until October 2026 with the possibility of extension.
• Opportunity to work within a public‑sector youth‑justice environment.