Business Support Administrator – Part‑time

About the role

The Business Support Administrator provides front‑line customer care and reception services at the Staffordshire Moorlands Family Hub in Biddulph. Working part‑time (18.5 hours per week), you will welcome families, children and young people and help them access the Hub’s multi‑agency support.

Key responsibilities

• Greet and assist visitors, answering enquiries in person, by phone and email.
• Register new service users and signpost them to appropriate activities and provision.
• Manage incoming telephone calls, emails and general enquiries about Hub services.
• Enter and maintain accurate data on service users and activity records.
• Provide information, advice and guidance to families and young people.

Required profile

• Strong organisational abilities and a flexible approach to changing priorities.
• Excellent communication skills for phone, face‑to‑face and written interactions.
• Passion for delivering high‑quality public service.
• Based locally and able to work on‑site at the Biddulph Family Hub.

Required skills

• Proficiency with a wide range of IT systems, including Microsoft Office.

What we offer

• Part‑time permanent role within a supportive community‑focused organisation.
• Opportunity to make a positive impact on families and young people.
• Competitive salary range of £25,989 – £26,403 per year.