Business Support Advisor

About the role

Atos Medical, part of Coloplast, is looking for a Business Support Advisor for a 12-month fixed-term contract in Nottingham. The post is the first point of contact for customers, managing enquiries and orders accurately and efficiently while handling sensitive information with professionalism and care. It suits a compassionate, organised communicator who enjoys helping others.

Key responsibilities

• Act as the first point of contact for customers, answering enquiries and taking orders
• Process orders and coordinate customer requirements
• Resolve customer queries and complaints
• Maintain accurate records
• Work closely with Product Specialists and colleagues across the business to deliver a seamless customer experience
• Build strong relationships with customers and internal teams

Required profile

• Previous customer service experience is essential
• Experience in a healthcare, medical or pharmaceutical environment is advantageous
• Proactive, customer-focused team player with excellent communication skills
• Highly organised, able to manage multiple systems and priorities
• Keen eye for detail and commitment to following processes