Business Support Analyst - Technical

About the role

Credit Agricole CIB is seeking a Business Support Analyst with a strong technical background to provide end‑to‑end application support for packaged, SaaS and bespoke solutions. You will manage L1/L2 incidents, coordinate vendor escalations and ensure timely remediation to keep critical systems operating smoothly across global locations.

Key responsibilities

• Handle L1 and L2 incident tickets, escalating to vendors when required.
• Develop and maintain data‑transfer interfaces using Python, PowerShell and DOS scripting.
• Collaborate with Information Security teams to remediate vulnerabilities and drive upgrade cycles.
• Support change‑request processes and maintain accurate documentation.
• Work closely with global teams in London, Paris, Singapore and India to ensure consistent service delivery.

Required profile

• Hands‑on experience with Python, PowerShell and DOS scripting.
• Proven ability to manage incident lifecycles and vendor communications.
• Understanding of application security best practices and compliance requirements.
• Strong collaborative mindset for working across distributed teams.

Required skills

• Python
• PowerShell
• DOS scripting