Call Centre & Admin Assistant

About the role

Join Specsavers in Alnwick as a Call Centre & Admin Assistant, supporting the store’s optical services and customer interactions. You will handle a mix of telephone enquiries, NHS form processing, appointment scheduling, and general administrative duties.

Key responsibilities

• Answer inbound calls and respond to customer queries professionally.
• Process NHS optical forms and triage requests accurately.
• Update, file and maintain customer records and optical administration documents.
• Schedule and manage appointments for optical services.
• Provide administrative support to the store team, ensuring smooth daily operations.

Required profile

• Clear and professional verbal communication.
• Ability to stay calm under pressure.
• Demonstrates empathy and care for customer concerns.

Required skills

What we offer

• Up to £12.91 per hour, dependent on experience.
• Part‑time schedule – approximately 20 hours per week.
• Auto‑enrollment in pension scheme with employer contribution.
• Specsavers Perks portal for everyday discounts.
• WeCare employee support service for you and your family.
• Complimentary Headspace app subscription.
• Eyecare and hearcare discounts for you and your family.
• Paid day off on your birthday.
• Enhanced family leave and company sick pay.