Call Centre Assistant / Administrator

About the role

Join the busy Petersfield Specsavers store as a Call Centre Assistant/Administrator. You will provide essential administrative support to ensure smooth optical and audiology services, handling calls, NHS forms, appointments and record keeping.

Key responsibilities

• Answer inbound calls and respond to general customer queries.
• Process NHS optical forms and triage requests.
• Update, file and maintain patient records accurately.
• Schedule and manage appointments for optical and audiology services.
• Support the store team with day‑to‑day administrative tasks.

Required profile

• Organised and able to handle a variety of tasks efficiently.
• Strong communication skills and a customer‑focused attitude.
• Ability to work within set hours (8:45 am‑4:45 pm on Mon, Wed, Thu, Sat).

Required skills

What we offer

• Hourly rate between £8.20 and £12.91.
• Part‑time schedule – approx. 28.5 hours per week across four days.
• Auto‑enrolment in a pension scheme with employer contribution.
• Access to Specsavers Perks, employee discounts and the WeCare support service.
• Opportunities for training, development and career progression within a supportive team.