Call Hub Advisor – Customer Service & Administration

About the role

As a Call Hub Advisor at Specsavers you will handle a variety of optical administration tasks, answer customer calls and queries, update and file records, and manage appointments. You will also spend time on the shop floor supporting customers during their in‑store journey, ensuring a high‑quality administrative service that puts the customer first.

Key responsibilities

• Process optical administration duties, including NHS forms and triaging.
• Answer telephone calls and respond to general customer queries.
• Update, file and maintain customer records.
• Schedule and manage appointments.
• Provide on‑site support to customers on the shop floor when required.

Required profile

• High level of customer service experience.
• Ability to work in a fast‑paced environment.
• Strong organisational skills.
• Good telephone manner.
• Desire to learn and progress.
• Friendly, approachable personality.
• Previous telephony and administration experience is advantageous but not essential.

Required skills

What we offer

• Full‑time role – 40 hours over 5 days, including weekend shifts.
• Hourly rate up to £12.91 depending on experience.
• Great career progression opportunities.
• Full training provided.
• Additional day off for your birthday.
• Funded subscription to "WeCare" and access to the Headspace app.
• Enhanced parental leave.
• Staff discounts and a certified Great Place to Work environment.