Care Home Administrator

About the role

Barchester Healthcare is seeking an experienced Care Home Administrator to support the General Manager in delivering a high‑quality residential care environment. The role combines customer experience, HR, recruitment, payroll and finance responsibilities while supervising junior admin staff.

Key responsibilities

• Promote a warm, welcoming atmosphere for residents, staff and visitors.
• Manage enquiries, conduct home tours and maintain the prospective families database to drive occupancy.
• Support resident and family feedback, focusing on excellent customer care.
• Assist with recruitment, conduct new‑starter checks and organise inductions.
• Prepare payroll for home‑based staff and provide HR guidance.
• Maintain secure personal files, manage rotas, petty cash and resident fund accounts.
• Record meeting minutes and update training, supervision and appraisal records.
• Advise staff on development opportunities, including apprenticeships and qualifications.

Required profile

• Experience in a customer‑facing role.
• Previous involvement in HR administration and recruitment.
• High attention to detail with the ability to prioritise tasks.
• Professional, self‑sufficient and enthusiastic communicator.

Required skills

• Proficient use of Microsoft Word.
• Proficient use of Microsoft Excel.
• Proficient use of Microsoft Outlook.

What we offer

• Rewarding Excellence bonus up to £500 for a Good or Outstanding CQC inspection.
• Refer‑a‑friend scheme with potential earnings up to £500 per referral.
• Access to retail and leisure discounts at major brands.
• Free medical specialist consultations.