Carrier Relationship Director

About the role

This role sits within WTW's Carrier Management team and is responsible for managing strategic insurer relationships, delivering carrier service agreements, and driving collaboration between insurers, broking teams, and internal stakeholders to support business growth and client outcomes.

Key responsibilities

• Manage key insurer relationships within the GB Carrier Management team.
• Support delivery of the broking strategy while acting in clients' best interests.
• Build strong relationships across carrier organisations and understand their structure, strategy, and underwriting appetite.
• Deliver commitments under Carrier Services Agreements and coordinate with regional and global teams.
• Act as the primary contact for assigned carriers and manage key stakeholder relationships.
• Work with analytics teams to provide performance insights and identify improvement opportunities.
• Support development, renewal, and growth of Carrier Services Agreements and related services.
• Proactively manage escalations, claims issues, and strategic placement changes.
• Use management information and data insights to identify trends and drive continuous improvement.

Required profile

• Proven experience managing broker or insurer relationships within a distribution, broking, or underwriting environment.
• Strong relationship management skills with the ability to influence and collaborate across internal and external stakeholders.
• Good understanding of broking, underwriting, portfolios, facilities, and panels (advantageous).
• Excellent project management, organisational, communication, and presentation skills.
• Analytical mindset with the ability to interpret data, identify trends, and support informed decision‑making.
• CII or ACII qualification (or working towards) and strong written and spoken English.

Required skills

What we offer

• Benefits package designed to help you thrive professionally and personally.
• 25 days of annual leave plus an extra WTW day.
• Comprehensive health and wellbeing offering including private healthcare, life insurance, and group income protection.