Case Manager – Remote (London)

About the role

We are looking for a compassionate Case Manager to join our welfare team, supporting industry members across a range of personal and professional challenges. The position is primarily remote, with occasional visits to our London office, and runs from July 2026 to March 2027.

Key responsibilities

• Develop and maintain personalised support plans covering mental health, financial, employment, housing and welfare benefits.
• Monitor client progress, adjust plans as circumstances evolve, and conduct regular case reviews.
• Deliver training sessions such as Mental Health First Aid for partner organisations.
• Build and nurture strategic partnerships to expand support services.
• Maintain accurate records using database systems and Microsoft Office tools.

Required profile

• Degree or relevant training in psychology, mental health or a related discipline.
• Experience in a mental health or social‑care support role.
• Strong listening, communication and prioritisation abilities.
• Ability to work independently and manage multiple cases with attention to detail.

Required skills

• Proficiency in Microsoft Office.
• Database management experience.

What we offer

• Competitive salary of £26‑30k per year.
• Opportunity to make a tangible impact on client wellbeing.
• Supportive, inclusive team environment.
• Professional development and training opportunities.