Casework Officer – Student Casework Team

About the role

The University of Oxford is seeking an experienced, service‑orientated Casework Officer to join its student casework team. You will support the Proctors, Assessor and senior university officials in handling academic appeals, complaints and disciplinary matters, with an initial focus on examination issues.

Key responsibilities

• Provide high‑level administrative support to the Proctors' Office for student casework processes.
• Manage and process academic appeals, complaints and disciplinary cases.
• Coordinate examination‑related casework and liaise with relevant academic departments.
• Maintain accurate records and ensure compliance with university policies.
• Assist with other casework areas as directed by senior staff.

Required profile

• Proven experience in casework or senior administrative support, preferably within higher education.
• Excellent written and verbal communication skills for a wide range of stakeholders.
• Strong organisational ability, attention to detail and capacity to prioritise competing tasks.
• Effective interpersonal and customer‑service skills, able to build positive relationships at all levels.
• Team player who can also take ownership of individual responsibilities.

Required skills

What we offer

• Excellent contributory pension scheme.
• 38 days of annual leave.
• Comprehensive childcare services and family leave schemes.
• Cycle loan scheme and discounted travel options.
• Membership to a variety of social and sports clubs.