Casual Receptionist – Matlock

About the role

We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join the front‑of‑house team at our Matlock leisure centre. You will be the first point of contact for visitors, delivering a warm welcome and excellent service in a fast‑paced environment.

Key responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up‑to‑date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure's policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Required profile

• Passionate about delivering outstanding customer service.
• Comfortable handling cash and card payments.
• Able to multitask and remain calm in a busy environment.
• Proactive, flexible and reliable team player.

Required skills

• Operation of till and membership systems.

What we offer

• Comprehensive training and support to help you succeed.
• A collaborative, multi‑skilled team environment.
• Opportunities for career growth across Freedom Leisure’s network of centres.