Casual Ticket Office Assistant

About the role

Join the Ticket Office team at Coventry City FC as a Casual Ticket Office Assistant. You will help deliver an outstanding experience for supporters on matchdays and beyond, working in a fast‑paced, customer‑focused environment.

Key responsibilities

• Deliver professional, friendly service across all ticketing channels, processing sales, upgrades and exchanges.
• Respond to supporter enquiries by phone, email and in person, providing accurate information.
• Process debit and credit card payments securely and maintain customer records in line with GDPR.
• Assist at ticket collection points on matchdays, handling sales and resolving issues promptly.
• Support administrative tasks, reporting and collaborative work with other club departments.

Required profile

• Excellent customer service and communication skills with a professional attitude.
• Strong attention to detail and ability to process transactions accurately.
• Flexible availability for evenings, weekends and matchdays.
• Ability to work both independently and as part of a team.
• Must be aged 16 years or over.

Required skills

• Competent IT skills, including Microsoft Office applications.
• Experience using database or ticketing systems.
• Ability to handle confidential information and comply with GDPR requirements.