Casualty Claims Adjuster – London Market

About the role

This position offers an excellent opportunity to join a well‑established insurance business with a strong presence in the London market. You will manage a varied portfolio of UK and Ireland general liability and public liability claims, gaining exposure to commercial sectors such as retail, manufacturing and leisure.

Key responsibilities

• Manage a portfolio of casualty claims from first notification through to settlement.
• Review policy coverage, liability and quantum to support fair and timely outcomes.
• Set and monitor reserves in line with internal guidelines.
• Liaise with brokers, insureds, co‑insurers, lawyers, loss adjusters and third‑party administrators.
• Provide clear instructions to external service providers and monitor claim progress.
• Maintain accurate claim files, records and system notes.
• Support reporting, audit and portfolio review activities as required.
• Collaborate with underwriting and wider business teams to share claims insight and market feedback.
• Ensure claims are handled in line with regulatory expectations and internal standards.

Required profile

• Experience handling casualty claims within the London market or broader commercial insurance market.
• Exposure to general liability and/or public liability claims.
• Strong communication skills and ability to build effective relationships with brokers, clients and internal teams.
• Good analytical ability to assess coverage, liability and quantum.
• Practical, organised approach to claims handling.
• Confidence working with external experts such as lawyers, adjusters and TPAs.
• Willingness to develop technical knowledge across casualty lines.

Required skills

• None explicitly listed as technical tools.