CCTV Surveillance Operative

About the role

The CCTV Surveillance Operative works within a fast‑paced Security Operations Centre in London, monitoring live and recorded video to detect incidents, support investigations and help prevent e‑commerce fraud. The role requires strong analytical abilities, meticulous attention to detail and the capacity to produce clear, evidence‑based reports.

Key responsibilities

• Monitor and review CCTV footage to identify incidents, suspicious activity and policy violations.
• Accurately document observations with precise timestamps and maintain detailed records.
• Produce comprehensive investigation reports supported by clear evidence.
• Manage and securely store video evidence for future retrieval.
• Review e‑commerce transactions flagged for potential fraud and assess risk.
• Support internal investigations by analysing employee activity and system data.
• Identify patterns, anomalies and potential risks through intelligence gathering.
• Escalate technical issues with surveillance equipment and ensure systems operate effectively.

Required profile

• Previous experience in security, surveillance, investigative or fraud prevention roles.
• Proficiency with CCTV systems and video review software.
• Strong analytical, investigative and problem‑solving abilities.
• Excellent written communication skills for factual reporting.
• Ability to handle sensitive and confidential information with discretion.
• Fluency in written and spoken English.

Required skills

• CCTV systems
• Video review software

What we offer

• Salary up to £40,000 per year, dependent on experience.
• Comprehensive benefits package.
• Permanent full‑time position based in London.