Centre Administrator – Service Leaver Support

About the role

The Centre Administrator will be the first point of contact for Service Leavers joining the Career Transition Partnership. You will support registration, onboarding, and day‑to‑day operations of the Resettlement Centre, ensuring a smooth experience for participants.

Key responsibilities

• Welcome Service Leavers onto the programme and assist with Digital Platform account registration.
• Upload programme activities to the Digital Platform for workshops and courses.
• Capture and maintain confidential Service Leaver data in compliance with GDPR.
• Prepare classrooms, conduct monthly stock takes of materials and stationery.
• Provide ad‑hoc site support, including escorting individuals and general administrative assistance.
• Contact Service Leavers within five working days of referral to promote programme benefits and confirm workshop bookings.
• Respond to Service Leaver queries via telephone, email, and in‑person.

Required profile

• Experience in administrative support and operations.
• Strong customer service orientation.
• Ability to handle high volumes of confidential data and follow GDPR guidelines.
• Organisational skills for managing stock and preparing learning environments.
• Comfortable communicating with individuals by phone, email and face‑to‑face.

Required skills

What we offer

• Fixed‑term contract until August 2027.
• Competitive salary of £27,000 per year.
• Opportunity to support long‑term unemployed through career transition programmes.