Centre Executive – Customer-Focused Operations Leader

About the role

We are seeking a highly organised Centre Executive to lead day‑to‑day operations at our Birmingham hub. You will be responsible for delivering an exceptional customer experience while driving revenue growth and supervising a small team of centre operation assistants.

Key responsibilities

• Maintain high standards of customer service and manage customer relationships.
• Oversee daily centre operations, ensuring smooth workflow and compliance with policies.
• Lead sales initiatives and monitor KPI targets to achieve revenue objectives.
• Supervise and develop centre operation assistants, providing training and performance feedback.
• Handle financial tasks, budgeting and reporting.
• Ensure health and safety standards are met and maintain regulatory compliance.

Required profile

• Proven record of revenue generation in a customer‑facing environment.
• Strong commercial and sales acumen.
• Effective leadership and supervisory abilities.
• Commitment to delivering an outstanding customer experience.

Required skills

• Proficiency with Microsoft Office 365.
• Experience using CRM software.

What we offer

• A supportive and dynamic workplace.
• Opportunities to develop your leadership and sales expertise.
• Competitive salary and benefits package.