Centre Operations Assistant

About the role

We are looking for a Centre Operations Assistant to be the friendly face of our flexible workspace centre in London. You will combine customer‑service excellence with day‑to‑day building operations, health‑and‑safety compliance and occasional commercial duties. The role is full‑time, onsite, and reports to the Centre Operations Manager.

Key responsibilities

• Welcome customers and visitors, delivering a consistently high standard of service.
• Conduct pre‑event inspections of meeting rooms and show offices before viewings and bookings.
• Manage health‑and‑safety compliance, including contractor oversight, iAuditor checks, incident reporting and RIDDOR compliance.
• Support customer move‑ins and build lasting relationships to identify upselling opportunities.
• Ensure all customer agreements and documentation are accurate and compliant with GDPR and AML requirements.
• Handle general administration and coordinate planned works with contractors.

Required profile

• Previous face‑to‑face customer service experience.
• Confident use of Microsoft Office 365 (Word, Excel, Outlook).
• Strong attention to detail and good organisational skills.
• Ability to work independently and take initiative.
• Clear, confident communicator with a can‑do attitude.

Required skills

• Microsoft Office 365
• iAuditor