Christmas Temporary Customer Service Agent

About the role

Aspinal of London, the iconic British luxury lifestyle brand, is seeking enthusiastic Christmas Temporary Customer Service Advisors for its head office in Fernhurst, West Sussex. You will be the first point of contact for customers during the busiest period of the year, helping them with purchases and ensuring a premium service experience. This role runs from September through January 2027 and offers a fast‑paced, supportive environment.

Key responsibilities

• Answer customer enquiries by phone and email, acting as the brand’s ambassador.
• Manage the full customer journey from order placement through delivery and after‑care.
• Meet team sales and satisfaction targets while maintaining high service standards.
• Resolve issues promptly and provide clear, courteous communication.
• Lead by example in every interaction, reinforcing Aspinal’s luxury brand values.
• Collaborate with colleagues to ensure smooth operations during peak periods.

What we offer

• Generous sales‑based commission.
• Regular chances to win Aspinal of London products throughout the season.
• Additional shifts for those seeking extra hours.
• Generous staff discount on the full Aspinal collection.
• Potential for extended contracts and future opportunities for strong performers.